OUR SOLUTIONS
STAFFING
Empower Your Best Talents, Seamlessly Add Licensed Agents
COVU keeps your top agents engaged with advanced training and tech that boost their productivity. Eliminate your staffing headaches with our licensed team delivering the friendly, reliable service your customers trust.
Each with 7+ years of hands-on experience in personal and commercial lines, licensed across all 50 states.
Serving Spanish-speaking customers with the same expertise and warmth that your agency is known for.
Industry veterans to oversee teams, train staff, and maintain consistent standards—no extra management required from you.
WHY DO AGENCIES CHOOSE COVU?
We Support Your
P&C Book Operations Bringing More Efficiency.
Cut Operational Costs
Agencies often see expenses drop from ~50% to as low as ~30%.
Get Your Time Back
Hours spent on servicing can shrink to minutes a day, freeing you for higher-level strategy.
Boost Customer Satisfaction
Raise CSAT and NPS with prompt, knowledgeable support.
No Staffing Headaches
We maintain a talent pool of licensed P&C agents & trained Insurance VAs under our management to service your book as per need.
WHY DO AGENCIES TRUST COVU?
We Modernize Outsourcing for our Agency Partners- That’s Why.
Cut Operational Costs
Agencies often see expenses drop from ~50% to as low as ~30%.
Get Your Time Back
Hours spent on servicing can shrink to minutes a day, freeing you for higher-level strategy.
Boost Customer Satisfaction
Raise CSAT and NPS with prompt, knowledgeable support.
No Staffing Headaches
We maintain a talent pool of licensed P&C agents & trained Insurance VAs under our management to service your book as per need.
Competitive Advantage
Access advanced AI, data analysis, and engagement tools that keep you ahead of industry shifts.
OUR SOLUTIONS
TECHNOLOGY
Easy Integration with
Your Tech Stack
COVU’s platform is built to integrate smoothly with your existing tech stack- reducing human errors and duplication and significantly lowering your E&O risk.
COVU offers omnichannel communication for easy client outreach, automated follow-ups to streamline tasks like renewals and non-pay notices, and advanced telephony with essential reporting and compliance features.
Get transparent info in your book size changes, task(s) progress, and performance management—providing full visibility into who did what, when, and the outcome.
Clean, unified customer data and IVANS integrations to eliminate redundancy and errors.
AI
Intelligent AI Tools to Simplify Workflows
OUR SOLUTIONS
Case Summary Through AI
Our AI technology simplifies managing omnichannel interactions—phone, SMS, and email—by quickly summarizing key details.
Case Distribution Through AI
Our AI technology manages case assignments across channels by summarizing and routing each case based on urgency and complexity.
AI Handling Customer Calls
Our AI is there 24/7 for your customer queries so they get assigned to the right person for timely delivery.
OUR SOLUTIONS
BOOK MANAGEMENT
End-to-end Book Servicing & Management
Rely on COVU’s dedicated team of U.S. based licensed agents to service your operations and free up your bandwidth for selling, not chasing paperwork.
We handle policy renewals, endorsements, billing inquiries, document requests, and more—ensuring your current clients get fast, accurate service.
Policy renewals and non-premium-bearing changes (endorsements, amendments)
Billing inquiries, payment processing, and carrier communications
COIs & Policy Document ProcessingCancellation notices
Our team proactively reviews existing policies to uncover gaps, deliver timely quotes, and boost revenue per account.
Cross-sell and upsell campaigns (auto, home, commercial, etc.)
Reshop/remarket at renewal for optimal pricing
AOR/BOR assistance and policy rewrites
Full operational support needed for your new business activities
End-to-end quoting, binding, and onboarding new business
Policyholder services and retention campaigns post-sale
Full integration into your AMS, telephony, and CRM
TESTIMONIALS
Some Agency Partners Seeing Real Growth
James S.
Agency Owner
"While I know that the human element of the service industry can never be completely replaced, most of the mundane tasks we do every day, can. I’m excited for all the things COVU is developing! The agency tool they are creating will make running an agency so much simpler and easier for agents everywhere, making a one-person operation look as powerful and reliable as the biggest conglomerates in the industry!"
COVU'S RESOURCES
Resources to Start Transforming Your Agency
OUR SOLUTIONS
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